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How We Handle Your Personal Information

When you open an account on betonline and deposit through DANA, OVO, GoPay or QRIS, your information is encrypted and stored securely.

Data encrypted at depositPayment info never sharedAccess your data anytime
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betonline How We Handle Your Personal Information
REACH OUR TEAM

Privacy Questions – How to Contact Us

Email Support Send privacy requests to our support inbox and receive a response within 48 hours, including confirmation of data we hold and instructions for account or data changes.
Live Chat Chat with our support team during lobby hours — Monday to Friday, 09:00–21:00 Jakarta time — for immediate answers about your personal information or account security concerns.
Account Settings Update your email, phone number or payment method directly in your account. Log in on desktop or mobile app, select Settings, and edit your profile without contacting support.
SECURITY & YOUR RIGHTS

How We Keep Your Account Safe

Encryption

All deposits via DANA, OVO, GoPay and QRIS flow through SSL encryption, the same standard used by banks. Your balance and transaction history are stored in encrypted databases accessible only to authorised staff.

Two-Factor Authentication

Optional 2FA adds a second security layer: after you log in on a new device, we send a code to your registered email or phone to confirm it's you before account access is granted.

Data Retention

We keep your account data for as long as your account is active. After closure, personal information is deleted within 90 days unless local law requires longer retention for fraud prevention or disputes.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and the withdrawal method matches your signup details — this prevents unauthorized transfers.

Your Data Access Rights

You can request a complete copy of your personal data held by betonline. Email support with your request and we'll send a secure file within 14 days, depending on local law.

Policy Updates

If we change this privacy policy, we'll notify you by email and update the date at the bottom of this page. Continued use of your account after the notification means you accept the changes.

Your Privacy Questions Answered

No. Your DANA, OVO, GoPay or QRIS wallet information is used only to process your deposits and withdrawals. We do not share, sell or rent your payment details to third parties, affiliates or marketing companies under any circumstance.

Yes. You can request permanent account closure by emailing support. After closure confirmation, your personal data is deleted within 90 days, except where local law requires us to retain records for tax or fraud investigation purposes.

Your data remains protected and encrypted as long as your account exists. You can log back in at any time using your original email and password. Only upon your formal request do we begin the deletion process, which takes 90 days.

Yes. Our mobile app and website use cookies to remember your login and game preferences. You can disable non-essential cookies in your browser or app settings; essential cookies for account security and fraud prevention cannot be disabled.

Before processing any withdrawal, we verify your identity matches your signup details and confirm the payment method on file. Your money transfers through encrypted channels directly to your wallet — we do not store wallet credentials after the transaction completes.

Contact our support team immediately via email or live chat. We'll verify your identity, review login history, freeze your account if needed, and help you reset your password and security settings within hours.

We apply data protection practices that align with applicable local standards where permitted by law. For specific questions about your rights in your jurisdiction, contact our support team — they can explain what data-access requests are available to you.

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